33pd Privacy Policy — Your information is safe with us
33pd takes your personal information seriously. This policy explains clearly how your information is collected, stored, and kept secure.
This privacy policy ("Policy") is issued on behalf of the 33pd platform ("we", "our", "33pd"). It applies whenever you use our website, services, or application. By reading this policy you will understand how your information is managed and what rights you have. Please read this policy carefully.
What information we collect
When you register with 33pd, make a transaction, or use our services, we collect various types of information. Details are set out below.
1.1 Personally identifiable information
Information you provide at the time of registration includes:
- Full name and date of birth
- Valid email address
- Residential address
- National ID card or passport details (for identity verification)
1.2 Financial information
For transaction processing we collect:
- bKash, Nagad, Rocket, Upay account numbers (partial, masked)
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction date, time, and amount
1.3 Technical information
When you use our platform, the following is collected automatically:
- IP address and browser type
- Device information (operating system, screen resolution)
- Cookies and session data
- Time of access and time spent on the site
1.4 Gaming activity information
To ensure responsible gaming we store:
- List of games played and bet amounts
- Win and loss history
- Total session duration
- Information related to your set limits
How we use your information
33pd uses collected information only for specific, legitimate, and transparent purposes. Your information is not sold to any third party without your consent.
2.1 For service delivery
- To create and manage your account
- To process deposit and withdrawal transactions
- To provide bonuses, promotions, and VIP benefits
- To run 24/7 Bengali live chat support
2.2 For security and legal compliance
- To complete the identity verification (KYC — Know Your Customer) process
- To prevent fraud, money laundering, and illegal activity
- To ensure account security and block unauthorized access
- To meet legal obligations and respond to requests from authorities
2.3 For service improvement
- To improve our website and gaming experience
- To provide personalized game recommendations and offers
- To identify and resolve technical issues
- To analyze user preferences and improve the platform
2.4 To ensure responsible gaming
We monitor your gaming activity so that problematic gaming behavior can be identified in time and support provided when needed. This process is for your protection.
Cookies and tracking technologies
33pd uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us remember your preferences and session.
Essential cookies
These are necessary for the site to function correctly. Without them, login, transactions, and security operations cannot be managed.
Functional cookies
Used to remember your language preference, display settings, and account customization.
Analytics cookies
Help us understand which pages are used most and where issues exist. Data remains anonymous.
Cookie control
You can disable cookies from your browser settings at any time, though this may affect some services.
Information sharing and disclosure
33pd does not sell your personal information or share it with third parties without authorization. However, information may be shared in the limited circumstances below.
4.1 Service provider partners
We work with trusted third parties who assist us in running specific services — such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and cybersecurity. These partners operate under strict confidentiality agreements and may only use information for defined purposes.
4.2 Legal obligations
We may be required to disclose information under a court order, a directive from a government regulatory body, or applicable law. In such cases we will provide information within the limits of the legal process.
4.3 Business transfers
If any part or all of 33pd's operations is transferred to another entity in the future, user information may form part of that transaction. Data protection standards will be maintained.
4.4 With your consent
Before sharing information for any purpose other than those listed above, we will obtain your explicit consent.
Data security measures
We apply industry-leading technical and organizational security measures. Protecting your information from unauthorized access, loss, or disclosure is our highest priority.
🔐 SSL encryption
All data transmissions are secured with SSL (Secure Socket Layer) encryption technology. All information exchanged between your browser and our servers is transmitted in encrypted form.
🛡️ Two-factor authentication
Two-factor authentication is available to strengthen the security of your account. Once enabled, unauthorized login becomes nearly impossible.
🏗️ Server security
Our servers are protected through firewalls, anti-DDoS protection, and regular security audits. Data backups are performed on a regular basis.
👮 Access control
Only authorized staff can access the information they need. All access is logged and reviewed regularly.
Data retention period
6.1 Active accounts
While your account is active we retain all your information. This is necessary for us to provide services and meet legal obligations.
6.2 After account closure
Even after an account is closed, certain information must be retained for a defined period in accordance with financial regulatory law and Anti-Money Laundering (AML) regulations. Once that period has passed, the information is securely deleted.
6.3 Technical and log data
Server logs and technical data are retained for a limited period and then deleted automatically. This data is used for troubleshooting and security analysis.
Your rights regarding your information
33pd believes you should have full control over your own information. Your rights are set out below.
Right to access
You can request at any time what information we hold about you. We will provide the complete information within 30 working days.
Right to correction
If any of your information is incorrect or incomplete, let us know. We will correct it as soon as possible.
Right to deletion
You can request deletion of information that falls outside our legal obligations. We will fulfill your request within the limits of the law.
Right to object to processing
You can object to your information being processed for certain purposes (such as marketing). We respect your preferences.
Right to data portability
You have the right to receive your information in a structured format that you can use elsewhere.
Right to withdraw consent
You can withdraw any consent you have given at any time. This will not affect any processing that took place before the withdrawal.
Protection of minors
33pd provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors. Age is verified at the time of registration. If we suspect that a user is under 21, we immediately suspend that account and delete the associated information.
If you become aware that a minor is using our platform, please notify us immediately at [email protected].
Third-party services
9.1 Payment providers
We handle transactions through bKash, Nagad, Rocket, Upay, and bank transfer. These payment providers have their own privacy policies. Your financial information for transactions is processed directly through their secure systems.
9.2 Game providers
Our game providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming — may receive certain technical information in order to operate the games. This data collection is strictly limited and governed by their own privacy policies.
Policy changes and updates
33pd may update this privacy policy from time to time. If changes are made we will notify you in the following ways:
- A notification will be sent to your registered email address
- A prominent notice will be displayed on the website
- The "Last updated" date at the top of this page will be changed
For significant changes, reasonable advance notice will be given before they take effect. If you continue to use our services after a change, you will be considered to have accepted the new policy.
Contact us
If you have any questions, concerns, or complaints about this privacy policy, please contact us. We are ready to assist you with any matter relating to your privacy.
Privacy Contact
For any questions regarding the privacy policy, please contact our dedicated support team.
24/7 live chat support is available in Bengali
For more information, also visit our Terms & Conditions and Responsible Gaming pages.